Frequently Asked Questions

Everything you need to know about shopping with Chillbo.

What are your shipping times and costs?

We offer standard shipping which typically takes 3-5 business days and expedited shipping which takes 1-2 business days. Shipping is free on all orders over $50 within the continental US.

How do I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns within 30 days of purchase for items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all Chillbo products come with a one-year limited warranty against manufacturing defects. If you experience an issue with your item, please reach out to our customer service team.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placement, and we will do our best to accommodate your request.