Returns & Exchanges

At Chillbo, we want you to be completely satisfied with your gear, which is why we offer a 30-day hassle-free return policy for all items in original condition. If your purchase doesn't meet your expectations, our team is here to help you find the perfect replacement or issue a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it securely to your original packaging.

• 3.
  Ship the Gear

  Drop off your package at any authorized carrier location or scheduled pickup point within 7 days of receiving your return label.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items, we will process your refund or ship your exchange within 3 to 5 business days.